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Right care, right place

To protect us and the NHS, it’s important you know how to get the right care, in the right place. If we all use NHS services wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.

Local Emergency Departments (A&E) are for those who have a life-threatening emergency such as:

  • suspected heart attack or stroke
  • severe breathing difficulties
  • severe bleeding
  • severe injury 

Over winter, you may be more likely to need help from our services. Whatever your healthcare needs, we want to make sure know where to turn this winter. You can find all the information you need including advice on preparing for winter, seasonal information for GP Practices, Dentists and Pharmacies, winter vaccinations and more in our Winter Health Hub.

Winter Health Hub

Information on how to access health and care services in Ayrshire and Arran this winter.

You should call 999 in a medical emergency, when someone is seriously ill or injured and their life is at risk. These can include: 

  • Loss of consciousness
  • Cardiac arrest
  • Suspected heart attack
  • Suspected stroke 
  • An acute confused state 
  • Chest pains
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions 
  • Severe burns or scalds 
  • Major trauma, such as a road traffic accident or fall from a height

If we use NHS services wisely, we can get the care we need quickly and safely and as close to home as possible. To find out more about what services are provided where, and ensure you are able to get the right care, in the right places, click the buttons below for more information.

GP Practice

Find out how your GP Practice can support you to get the right kind of care when you need it.

Community Pharmacy

If you have a minor illness, such as a cold, an upset stomach or general aches and pains.

NHS 24 (111)

Find out when to call NHS 24 (111) and what to expect when you call

NHS Inform

Find out about conditions and use the symptom checker to assess your symptoms and determine the next steps.

Optician

Find out more about visiting your local optician.

Dentist

Find out more about visiting your local dentist.

Minor Injuries Service

Find out more about what the minor injuries units treat, and how to access the service.

Emergency Department (A&E)

Find out more about when to visit the Emergency Department (A&E).