Ordering replacement hearing aid batteries

You can now order your hearing aid batteries online, along with a number of other hearing aid consumables:

Ordering online allows us to deliver your new batteries more quickly and at a lower cost.

However, you can still post your battery book to the service and receive this by post, if you wish to do so. This can take over a week (or longer at busy times of the year such as Christmas), and also incurs postage costs.

What information do I need?

You will be asked to enter your Community Health Index (CHI) number.

This is your unique Health Service number and is printed on the bottom of the address label on your yellow battery book. You can also find it on correspondence from the hospital, such as appointment letters.

Your CHI number tells us:

who you are
where to post your supplies to

If you don’t have your battery book and cannot find your CHI number, please contact the Audiology service. We will issue you with a new battery book which will have your CHI number on it.

Change of address

If you think we may not have your most up to date address, you must let us know before using this online ordering service.

Please contact the Audiology Service on the contact details below and provide us with your updated information.

If you don’t have your battery book and cannot find your CHI number please contact the Audiology Service and we will issue you with a new battery book which will have your CHI number on it.

If NHS Ayrshire & Arran did not supply your hearing aids

If you need replacement batteries but your hearing aids were not supplied by NHS Ayrshire, you can still use our Audiology service.

However, you need to contact the Audiology service to inform us that you are now resident in Ayrshire, in order to register with us locally.

Contact

To get in touch, use the following details:

Telephone: 01292 614466 or 01292 617175
Fax: 01292 617016
Email: aa-uhb.audiology@aapct.scot.nhs.uk

Or, contact us via post:

Audiology Service
NHS Ayrshire & Arran
Audiology Department
University Hospital Ayr
Dalmellington Road
Ayr
KA6 6DX